At BuyZopiclone.store, we understand that plans can change. Our cancellation policy is designed to be fair, transparent, and straightforward, while allowing us to process orders efficiently and securely.
We encourage all customers to review this policy carefully before placing an order.
Order Cancellation – General Terms
Customers may request cancellation only if the order has not yet been dispatched and meets the conditions outlined below. Once an order has been shipped, cancellation options may be limited or unavailable.
In certain cases, orders may also be cancelled by us due to payment issues, stock availability, or delivery-related factors.
How to Cancel an Order
To request a cancellation, you may:
- Contact our customer support team, or
- Submit a cancellation request through our website
When requesting cancellation, you may be asked to provide your order details and a brief reason. Once approved, you will receive a cancellation confirmation via email.
Refunds for Cancelled Orders
If your cancellation request is approved:
- Refunds are processed electronically only
- Refunds are issued to the original payment method
- Processing time is usually up to 7 working days
- Refund timelines may vary depending on your bank or payment provider
Please ensure your payment details are correct. BuyZopiclone.store is not responsible for delays caused by incorrect or invalid banking information.
Non-Refundable Charges
The following charges are non-refundable under any circumstances, as they are imposed by third parties and outside our control:
- Government taxes
- Customs duties
- Import or local handling fees
Situations Where Cancellation or Refund May Apply
1. Product Out of Stock
If an item becomes unavailable after your order is placed, we may cancel the order and issue a refund.
In some cases, partial fulfillment may be offered, subject to your confirmation.
2. Non-Receipt of Payment
If payment is not completed within 24 hours of placing your order, it may be cancelled automatically.
You will receive:
- An initial order confirmation email, followed by
- A final invoice requesting payment
Failure to complete payment within the specified time may result in cancellation.
3. Delivery Delays
If you are dissatisfied with delivery timelines, you may request cancellation before dispatch.
If the order is already in transit, refunds may be partial, and deductions may apply for shipping or customs charges already incurred.
4. Incorrect Product or Dosage
If you receive an incorrect product or dosage:
- Notify us within 7 days of delivery
- After verification, we will arrange a replacement or refund
Requests made after 7 days cannot be accepted.
5. Damaged or Tampered Products
If your product arrives damaged or with a broken/tampered seal:
- Contact us within 7 days of receiving the order
- Provide the required details for verification
- Eligible cases will receive a replacement or refund
Important Notes
- Cancellation requests should be made as early as possible
- Orders that have already cleared customs may not be eligible for full refunds
- Claims submitted outside the stated timeframes cannot be processed
Need Assistance?
Our customer support team is always available to help with:
- Order cancellations
- Refund or payment queries
- Delivery concerns
Please contact us promptly so we can assist you quickly and efficiently.